Satori Returns & Refunds

Hassle-Free Returns Within 30 Days

We want you to love your Satori purchase! If you're not completely satisfied, you have a generous 30 days from the delivery date to return or exchange your items. Simply initiate the process by [clicking here].

Important Notes:

• Sale Items: Sale items are eligible for exchange only, not for refunds. You can exchange them for a different item or receive store credit.
• 1+1 Deals: Both items in a 1+1 deal must be returned together. You can exchange individual items for a different size or color of the same product.
• Return Period: The 30-day return period begins on the day you receive your order. Your return shipment must be sent within this timeframe.
• Return Condition: Items must be unworn, unwashed, and suitable for resale, with all original tags attached.
• Return Costs: You are responsible for the return shipping costs.

Return Processing:

We strive to process returns quickly. Once your return arrives at our warehouse, please allow up to 10 business days for processing. You'll receive a notification when your refund is issued. Note that it may take 3 additional days for the refund to appear in your bank account.

Frequently Asked Questions:

Q: What if my exchange item is unavailable?

A: Our customer service team will be happy to explore options with you. We'll let you know when we expect the item to be back in stock or help you find an alternative.

Q: Where can I find my order number for the return?

A: Your order number is in the confirmation email you received after placing your order. If you can't find it, our customer service team is here to help.

Q: What if I receive a faulty or damaged product?

A: We apologize for any inconvenience. Please contact us at Info@satoriclo.com with a photo of the issue, and our team will assist you promptly.

Q: What if I need to return my order outside the 30-day period?

A: Please try to return your order within the 30-day window. If that's not possible, we may offer an exchange or store credit. Contact our customer support team for assistance.